Customer service

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Secure payment

When checking out, you can choose from seven secure payment options.

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Fast delivery

Within the Netherlands and Europe, shipping for your order is free.

Ordered on weekdays before 4 PM, shipped the same workday.
Within the Netherlands, delivery by PostNL usually takes place within 1-2 working days.

November & December are the months when PostNL is extra busy. Please take into account a longer delivery time than you are used to from us. 

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Returns

If you wish to return a piece of jewellery within 30 days of receiving your order, please follow the procedure below

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Complaints procedure

It is, of course, regrettable if you have a complaint about the service you have experienced or about our products. Nevertheless, we kindly ask you to submit your complaint via email to our customer contact department.

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Frequently asked questions

Do you have questions? We have the answers. From service details to payments and support, our FAQ section has everything you need to know. Check out all FAQs for quick solutions and useful information.

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